Shipping Policy
Shipping Policy
Orders with standard shipping will usually be processed and shipped within 1-3 business days. Orders placed with expedited shipping before 12 PM ET will be shipped the same day. Processing and shipping times do not include weekends and holidays, which may delay your order. Other variables out of our control, including inclement weather, may have an impact on shipping times.
You will receive an email containing shipping and tracking information once your order has shipped. If you do not receive the email, please check your junk or spam folders. If you cannot locate the email, send us an email to shipping@mercigraceboutique.com and we will provide you with the shipping information for your order.
If your order has different billing and shipping addresses, we will try to reach out to you to confirm your order. We do this to minimize fraud, and to confirm the shipping address. We employ an address verification service in partnership with the USPS to automatically verify all addresses. If our automated systems cannot verify your shipping address, we will contact you to verify your shipping address. Both situations may delay the processing and shipping times for your order if we cannot reach you prior to shipping your order.
Orders to Canada will incur a handling charge of $10.00. For all other destinations please contact us prior to ordering.
Please advise if you need your order by a certain date and contact us BEFORE your order is placed to make arrangements.
If we receive a package back from the shipping carrier due to the address provided is undeliverable, you are responsible for contacting us and paying the full shipping cost for your item to be reshipped. For any refunds on that order, we are unable to refund the cost originally paid for shipping.
Standard Shipping
All orders shipped within the continental USA over $75.00 receive free USPS standard shipping.
Orders shipped via standard shipping will be processed and shipped within 1-3 business days and will be received within 3-7 business days.
Expedited Shipping
We offer expedited shipping for all orders in the United States, you may select the option to pay an additional $10 at checkout to have your order expedited. Once the item is shipped you should expect to receive your item within 2-3 business days with expedited shipping. Please note the shipping time is estimated after your order has shipped out of our warehouse, not from the time the order is placed.
Although we provide estimates of the number of days your order will take to arrive, we cannot guarantee your order will arrive within those quoted timeframes. We process and ship most orders within 24 hours. We do not ship on weekends and holidays, which may delay the processing and shipment of your order. Shipping & handling delays, although infrequent, may delay your order. If you would like other shipping options, please contact us prior to ordering. We can provide overnight, next day, and other expedited shipping options upon request.
Lost Packages
If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed.
Once the investigation is complete, if your order is confirmed as lost in transit or delivered to a different address than the one provided at checkout, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. If the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
MerciGrace Boutique is not responsible for products marked as delivered by the Post Office. If your tracking information is marked as delivered, but you have not received your items, we recommend waiting another 24-48 hours for your items to be delivered, as USPS can often be delayed on their end. We also recommend checking with nearby neighbors, as occasionally the post office will deliver to a nearby address by mistake.
If you still have not received your order we recommend filing an inquiry here or contacting USPS directly at 1-800-275-8777. We are happy to help provide any necessary information needed during the inquiry process, however, if USPS confirms the correct delivery of your order, we are unable to provide a replacement or refund for your order.
It is the buyer’s responsibility to ensure the shipping address is entered correctly during the checkout process. MerciGrace Boutique will not replace or refund any orders delivered to the provided shipping address.
