To request a return, visit our Returns Portal.
Questions? Email us at firstname.lastname@example.org.
Quick Reference Guide
For your convenience, we have set forth a few of our policies in bullet point format for your quick reference.
- Non-Expedited Shipping orders take 1-3 business days to be processed and are typically received within 3-7 business days after being shipped.
- MerciGrace Boutique is not responsible for lost or stolen products marked as delivered by the Post Office. If USPS confirms delivery to the correct address, we are unable to provide a replacement or refund for your order.
- It is the buyer’s responsibility to ensure the shipping address is entered correctly during the checkout process. MerciGrace Boutique will not replace or refund lost orders correctly delivered to the provided shipping address.
- Please allow 3-5 business days for your return to arrive at our warehouse and 4-5 business days for our team to process your return.
- Coupon codes and promotional discounts do not carry over to exchanged items unless the new item for exchange is the same product style as the previous purchase.
- The amount refunded includes only the original purchase price of the products and does not include original shipping charges. We do not refund shipping charges paid at the time of order or paid to return the item.
- Clearance items are unable to be returned or exchanged. These products are final sale items. Please double-check the sizing guide or contact us regarding any questions to ensure you choose the correct size.
MerciGrace Boutique Return Policy
You have 10 days to decide to return or request an exchange for an item. Items must be unworn, unwashed, in new condition, with tags attached. Purchase verification is required on all returns or exchanges. No exchanges or returns on earrings, clearance, as-is, or final sale items.
You may choose from two options when returning your order:
- Exchange - Exchange your item for another from our website. We provide and pay for the cost of the return shipping label.
- Store Credit - Receive a full refund of the returned items purchase price (excluding any shipping costs on the original order), in the form of a store credit, which can be used to make a purchase online or in-store. We provide and pay for the cost of the return shipping label.
MerciGrace Boutique reserves the right to deduct appropriate shipping charges from any returned item that doesn't qualify for the correct return reason or meet our product quality standards. Returned items that are worn, washed, damaged (except for manufacturer defects), or are past the return period will be refused. The amount refunded includes only the original purchase price of products and does not include original shipping charges. We do not refund shipping charges paid at the time of order, or that you may pay to return items to us.
What Do We Accept as Returns?
Your items must be unworn, unwashed, in new condition to be eligible for a return. We do not accept returns or exchanges on earrings, clearance items, as-is, or items marked as final sale. These items will be clearly marked at the time of sale. You must request a return or exchange within 10 days of receiving your item to obtain a return authorization. Any unauthorized returns will be returned to sender, COD.
The product’s color representation online may vary from the exact color of the merchandise due to photography lenses, lighting conditions, and computer monitor used. Clothing patterns may also vary. These differences do not qualify as defects or damages and will be subject to the same return policies as all other products.
How to Return or Exchange an Item:
- Visit our Returns Portal.
- Please include your packing slip or a note with your name and order number in your return package. Failure to do so will cause significant delays in processing your return.
- If exchanging an item, we recommend you purchase the replacement item right away from our site to guarantee availability. It will be shipped immediately, and the item you are returning will be processed as a return for a refund.
- You will be sent an email with return instructions after your return has been requested.
- For returns with the selected Store Credit or Exchange option you will be provided a return label to ship your order back to us. Place the return label on the outside of the packaging and take to any USPS location or drop off point. You can find your nearest USPS drop off location here.
- Once we receive your return, we will process your items as fast as possible, typically within 4-5 business days. You will receive an email notification when your return has completed processing.
- If an item is being exchanged, we will contact you to verify the items being sent back to you.
- Refunds provided to the original form of payment may take 1-2 weeks to show up on your statement, depending on your bank.
Unless specifically stated, discount codes cannot be combined with other coupon codes to purchase merchandise. Coupon codes do not apply to sale items unless specifically stated otherwise. Coupon codes must be used at the time of purchase and cannot be applied retroactively. Use of a coupon on our site indicates you have read and accepted all the terms and conditions that apply to the specific discount and to purchase from us through our website. Coupon codes and promotional discounts do not carry over to exchanged items unless the new item for exchange is the same product style as the previous purchase.