Return Policy

To request a return, visit our Returns Portal.

Questions? Email us at shipping@mercigraceboutique.com.

 

MerciGrace Boutique Return and Exchange Policy
We hope you always love your clothes from MG, but we will always do our best to help you be completely satisfied with your purchases. We will do everything we can to make it work out for you!

 

Return Policy:

Merchandise purchased IN STORE  may be returned within 14 days from the purchase date for store credit.

Merchandise purchased ONLINE may be returned within 14 days from the shipment date for store credit.

  • We do not issue refunds, we only issue store credit. You will receive a physical gift card, an e-gift card, or both; whichever you prefer.
    • Customers with in store returns and exchanges should provide their receipt so we can look up your order in our system!
    • All online return/exchanges can be completed in our return portal. (linked above)

    Conditions of returned and exchanged items must be as following:

    • All merchandise must be returned unworn, unwashed, unaltered, and with original tags attached.
    • Any merchandise returned with makeup, deodorant, perfume, smoke, or similar product stains and/or odors will not be accepted, returned to sender, and subject to a shipping charge.
    • Shoes must be  returned in their original box with additional packaging. Shoes returned with tape and/or mailing labels affixed on original box will not be accepted, will be returned to sender, and subject to a shipping charge.
      • Shoes with proof of wear or damage will not be accepted, will be returned to sender, and subject to a shipping charge.

    Final Sale Items:

  • PLEASE NOTE: The following items are considered to be FINAL SALE; any beauty products, gifts/gift sets, candles, jewelry, coasters/tray, bodysuits, hair clips/accessories, sunglasses, and hats.
  • PLEASE NOTE: All swimwear is FINAL SALE.
    •
  • PLEASE NOTE: All items marked down and/or included in sales/discounts 30% off or more are non-refundable and FINAL SALE. These items CANNOT be returned for a refund, store credit, or be returned.

    • Canceled Orders:

    • Items are eligible for cancellation up to 30 minutes after the order is placed, for a full refund with reason. 
      • After the 30 minutes is up you will only be issued store credit or charged 20% for a restocking fee.
    • Items are not eligible for cancellation after a packing slip has been printed and your shipment is in processing
    • Please contact us at hello@mercigraceboutique.com with any questions you may have.

    Defective Items:

    • If you have received a defective item please  contact our team at hello@mercigraceboutique.com within 3 business days of delivery. Please include your first and last name, items names, order number, and a photo of the defect in the email.
    • If you contact us outside of the 3 business days, the item does not qualify for replacement or return.

    Damaged Items:

      • We take all of our shipping procedures very seriously and our team makes sure that each item is packaged to get to you in the way you expect it to. We are not responsible for packages once they are scanned with USPS, UPS, FedEx, or DHL.
    • MerciGrace Boutique is not responsible for lost, damaged, stolen, or marked delivered items. 
      •
        • To file a claim with the carrier, please go to their claims support.

       

      FAQs:

      • Non-Expedited Shipping orders take 1-3 business days to be processed and are typically received within 3-7 business days after being shipped.
      • MerciGrace Boutique is not responsible for lost or stolen products marked as delivered by the Post Office. If USPS confirms delivery to the correct address, we are unable to provide a replacement or refund for your order.
      • It is the buyer’s responsibility to ensure the shipping address is entered correctly during the checkout process. MerciGrace Boutique will not replace or refund lost orders correctly delivered to the provided shipping address.
      • Please allow 3-5 business days for your return to arrive at our warehouse and 4-5 business days for our team to process your return.
      • Coupon codes and promotional discounts do not carry over to exchanged items unless the new item for exchange is the same product style as the previous purchase.
      • The amount refunded includes only the original purchase price of the products and does not include original shipping charges. We do not refund shipping charges paid at the time of order or paid to return the item.
      • Clearance items are unable to be returned or exchanged. These products are final sale items. Please double-check the sizing guide or contact us regarding any questions to ensure you choose the correct size.

      Coupon Codes

      Unless specifically stated, discount codes cannot be combined with other coupon codes to purchase merchandise. Coupon codes do not apply to sale items unless specifically stated otherwise. Coupon codes must be used at the time of purchase and cannot be applied retroactively. Use of a coupon on our site indicates you have read and accepted all the terms and conditions that apply to the specific discount and to purchase from us through our website. Coupon codes and promotional discounts do not carry over to exchanged items unless the new item for exchange is the same product style as the previous purchase.



       

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